Cart 0 items: $0.00

Tasting Room Lead

We are looking for a hardworking, service-oriented individual to add to our tasting room staff. Ideal candidates have a proven track record of providing excellent customer experiences in a sales-focused environment.

 

Desired Qualities:

  • Professional, personable, welcoming, with excellent hospitality and customer service focus

  • Strong wine knowledge of Washington State Wine and Wines of the World is required.

  • Public speaking experience preferred but not required.

  • Previous sales and customer service experience in the hospitality industry.

  • Enthusiastic, passionate and an astute listener.

  • Positive attitude in customer interactions and with co-workers.

  • Proficient computer skills

  • Regular evening, weekend and Holiday shifts required (Friday, Saturday & Sunday)

  • Ability to work individually and in a team environment

  • Working knowledge of WineDirect preferred, but not required

  • Working knowledge of Tock, but not required

  • Strong sense of urgency in matters related to retail floor tasks.

  • Must be able to communicate verbally and in writing in English, secondary language skills are a plus

 

General Duties and Responsibilities:  

(This list is not all-inclusive. Other duties and responsibilities may be assigned.)

  • Ensure all visitors are greeted in a timely fashion and leave with a positive, memorable experience.

  • Effectively promote and sell wine and wine club memberships to guests

  • Management of reservations and confirmation emails

  • Assist with tastings room activities as needed

  • Ensure all company policies and procedures are followed

  • Represent the company and brand professionally, graciously and enthusiastically

  • Participate in special events as well as off-site winery functions

  • When serving as floor manager, create daily schedule and supervise Tasting Room operations on the sales floor 

  • Lead and motivate sales and support teams to achieve revenue goals; update staff on new promotions, assist tasting room staff as needed

  • Audit tours and programs regularly, provide timely and relevant feedback to TR Associates, Tasting Room Manager and Director of Retail Operations

  • Maintain the overall appearance of the sales floor, tasting rooms and private tasting area

  • Troubleshoot POS system issues when required; support sales by successfully operating the POS system, ringing sales, placing shipping orders, opening and reconciling cash drawers accurately

  • Resolve staff complaints promptly, seeking positive outcomes

  • Resolves any Guest issues promptly, upholding over 99.5% Customer Satisfaction

  • Manage Kitchen food inventory and prep to supplement Tasting Room meat and cheese program.

  • Support Tasting Room Manager with administrative duties.

  • Assists with hiring, training and supporting all tasting room staff

 

Staff Development:

  • Train and develop staff with an emphasis on a wine education and exceptional customer service. Build opportunity for advancement, and provide timely and relevant feedback

  • Mentor new employees to assist them in assimilating quickly, with attention to winery history and brand messaging as well as general operations

  • Seek, suggest, and supervise training and educational opportunities for the entire team

  • Update training manuals as needed

  • Assist in seasonal and full-time hiring, including interviewing

 

Physical/Mental Requirements:

  • Valid Washington State MAST Class 12 Permit

  • Valid Washington State Food Handlers Permit

  • Must be 21 years of age

  • Ability to stand and walk for long periods of time

  • Ability to lift and carry 50 lbs

  • Ability to read, understand and comprehend instructions, correspondences and memos

 

Salary:

DOE + Commissions + Tips

Please email your cover letter and resume to Catherine >>>

Sign Up For Our Newsletter

Keep up to date on the latest wine releases, events, and promotions.